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Airport

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1. Are there any T-hangars available for rent?

No, all T-hangars are currently leased.

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Animal Control

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1. Where do I purchase a dog tag?

Dog tags are available at the Coffeyville Animal Shelter and Adoption Center located at 4955 CR 1400. To obtain a dog tag, provide your dog’s current rabies vaccination paperwork. Dog tags coincide with the rabies vaccination - if the dog has a two-year rabies vaccination, they will receive a two-year dog tag at a cost of $8.

2. What do I do if my dog loses its tag?

Contact the Animal Shelter at 620-252-6060 to obtain a replacement tag at a fee of $2.

3. Can you have livestock in the City limits?

Yes, provided the property location meets the criteria established by City ordinance. The fee is $35 per year. City Ordinance - Animal and Fowl

4. How many dogs can you have per residence?

A maximum of three dogs is allowed per residence.

5. Do cats have to be licensed?

No, there are no licensing requirements for cats.

6. How do I adopt an animal?

Contact the Animal Shelter, 620-252-6060 to inquire about adopting an animal.

7. Who do I call to report a stray animal?

Call the police dispatch at 620-252-6160 to report stray animals.

8. Can the City assist me with stray cats and dogs in the neighborhood?

The City has several live traps which can be loaned to individuals to trap the cats or dogs. Contact the Animal Control Officer at 620-252-6160 for details.

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Aquatic Center

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1. When does the pool open?

The Aquatic Center opens on the Saturday of Memorial Day weekend.

2. Who do I call for swim lessons?

The American Red Cross offers swim lessons. For more details, contact them at 620-251-1050.

3. Who do I call to reserve the pool for a special event?

To arrange for a special event, call 620-252-6041.

4. Are there any discounts offered?

Yes, pool pass cards are available. $25 for 10 adult swims (ages 8 & up) and $15 for 10 child swims (ages 3-7). These can be purchased at the Aquatic Center.

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Building Inspector

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1. Is a building permit required to put a roof on a house?

Yes, a building permit is required if you are doing a complete tear-off of the existing roof. Building permits are not required for a patch and repair roof project.

2. Is a building permit required to put up a fence?

Yes, fence construction, replacement or major repairs require a building permit.

3. Is a building permit required to install a swimming pool?

Yes, a building permit is required for a swimming pool installation.

4. Do I need a building permit if I’m doing the work myself?

Yes, a building permit is required.

5. What codes does the City currently use?

The City of Coffeyville operates under the 2000 International Building, Fire, Plumbing, Residential, Mechanical and Fuel Gas Codes and the 2002 National Electric Code.
All adopted codes are available for viewing at the Coffeyville Public Library.

6. How are building permit fees figured?

The construction valuation (materials plus labor costs) of the project determines the building permit fees

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Cemetery

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1. What cemeteries does the City of Coffeyville own?

The City has two cemeteries: Fairview and Elmwood.

2. What is the cost of a burial plot in Fairview or Elmwood Cemetery?

A single burial plot is $175. Cemetery fees

3. What are the burial fees at Fairview and Elmwood Cemeteries?

Cemetery burial fees.

4. When do Memorial Day flowers need to be picked up?

Cemetery flowers are to be removed by the end of the business day one week after Memorial Day.

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City Clerk

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1. How can I get a copy of a City Commission meeting agenda?

Agendas are prepared the Friday prior to a City Commission meeting and the complete agenda packet is posted on the City’s website. City Commission Agendas

2. I can’t access Channel 13. How may I watch the City Commission meetings?

City Commission meetings are also available on the City’s website. Channel 13

3. I’m interested in serving on one of the City’s boards. How do I find out which boards have current openings?

Information about City boards can be found on the following webpage. Boards & Commissions

4. How do I get an item on the agenda?

Contact the City Clerk’s Office at least six days in advance of a scheduled meeting.

5. Who do I contact for a proclamation?

Contact the City Clerk’s Office.

6. I was born in Coffeyville. How do I obtain a birth certificate?

All birth certificates are maintained by the Bureau of Vital Statistics in Topeka. Forms can be downloaded and submitted to the state. Bureau of Vital Statistics

7. I’m scheduled to appear in Court; who do I call for more information?

For City of Coffeyville Municipal Court, call 620-252-6114. For District Court, call 620-251-1060.

8. Do I need a permit for a garage sale?

Yes, permits for a garage sale may be obtained in the Customer Service Office, 2nd floor, City Hall. The cost is $3, and they are good for three days.

9. Who do I call about dilapidated structures or overgrown lawns?

Contact the Code Enforcement Office at 620-252-6149.

10. How do I find out if a contractor is licensed in the City of Coffeyville.

Download a list of licensed contractors, electricians, gasfitters and plumbers. licensed contractors.

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Code Enforcement

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1. Is a property owner responsible for mowing the alley?

The property owner is responsible for mowing to the middle of the alley.

2. Will the City remove a dead tree on my property?

No, the property owner is responsible for removal of all dead trees.

3. I received a letter for trash in my yard but I did not put it there, am I still responsible?

Yes, the property owner is responsible for the property.

4. Can I park a vehicle in my back yard?

Yes, an operable vehicle may be parked in the back yard. An untagged, inoperable vehicle can only be in the back yard provided it is behind a fence which obstructs and prevents the view of the vehicle.

5. Can I park in my yard?

Yes, you can park in your yard provided the area used for parking is improved with at leata 4" of paver brick, asphalt, concrete or gravel.

6. I sold my property on contract or I no longer own this property so why do I keep getting notices from the City about the grass and charges for mowing?

The City Code Enforcement office obtains all their property owner information from the Montgomery County tax rolls. Therefore, if you have not removed your name as owner from the property you will still receive any and all notices from the Code Enforcement office. You should contact the County offices to see what steps you need to take to rectify this.

7. What is a nuisance assessment on my tax bill?

If the property owner fails to mow a property, clean up a court ordered trash nuisance or repair or demolish a court ordered slum and blight citation, the City of Coffeyville will contract to have this done. The cost, plus a fee, will be billed to the property owner. If this is unpaid, it will be assessed against the property. The County will include this as a nuisance assessment on the property tax statement.

8. I bought property at a County tax sale and was told that once I paid the outstanding taxes the property would be mine free and clear. Why does my latest tax statement show a nuisance charge.

The County runs one year behind on nuisance fees submitted from the City. As an example say you purchased your property from the County at a tax sale in October of 2010 and you paid the outstanding taxes at that time. You then receive your tax statement for 2011 (over a year later) and there are nuisance taxes on the statement from the City of Coffeyville. You do some checking and find out these taxes are for mowing done in the 2010 mowing season. Your reply is that you bought the property in October of that year and those fees should have already been charged. But the City is not allowed to turn their unpaid mowing fees over to the county for any given mowing season until the following July. So the mowing fees in the example above were created in 2010 but not able to be sent to the county until July of 2011. Therefore, they will show as unpaid on your 2011 tax statement, and you will be responsible for paying for them. It is a good idea to check with the City on any property being purchased at a tax sale to see if there are any outstanding nuisance taxes.

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Coffeyville Connection Wireless Utility

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1. How do I sign up to get Coffeyville Wireless in the rural area?

Call 620-252-6117 to schedule a site survey or fill out the site survey form. If you are in the Coffeyville wireless service area, a site survey will be conducted to determine if you are able to get a signal from one of the towers located at Veterans Memorial Stadium and Southern Hills.

2. What is the service area?

Coffeyville Connection provides wireless service in a five-mile area around Coffeyville provided you can get a good signal from one of two towers located at Veterans Memorial Stadium and Southern Hills. The in town service is rolling out on an ongoing basis.

3. When are site surveys conducted for the rural service?

Site surveys are conducted from late spring to early fall when all the trees are fully leafed out.

4. How do I know if I can get Coffeyville Connection WiFi at my house?

If you have a WiFi enabled device - laptop, smartphone, tablet, etc., check your list of available wireless networks to see if Coffeyville Connections is listed.

5. Is traffic on Coffeyville Connection secure?

Yes, traffic on the WiFi network is secure.

6. Will I be able to use the WiFi connection anywhere in Coffeyville?

Yes! You will be able to take your WiFi enabled device - laptop, smartphone, tablet, etc. - nearly anywhere in town and use the Coffeyville Connection WiFi service.

7. Are there any wireless hot spots available?

Downtown Coffeyville is a hot spot area.

8. Are there any data caps or limits placed on the Internet service.

No, there are no data caps or limits placed.

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Electric

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1. Who do I call if the electricity goes out?

In the event of an electric outage, call 620-252-6180.

2. What is a municipal electric utility?

Municipal utilities are owned by a unit of the government that purchases or produces electricity at wholesale and distributes it to customers.

3. What does PCA stand for, and what is it?

PCA stands for power cost adjustment. A PCA is an adjustment made on your electric bill which either goes up or down each month. The PCA is dependent upon what the true cost of power is when purchased from the Grand River Dam Authority or produced at our power plant.

4. Why is a Power Cost Adjustment (PCA) necessary?

One way to think about PCA is to compare it to the cost of gasoline for your car. Even though your monthly car payment hasn’t gone up, the car you drive is costing more to operate now because just as electricity prices have risen, so have gasoline prices at the pump (the PCA). The PCA is a pass through charge that is unknown from one month to another just as gasoline prices are unknown from month to month.

5. Who do I call to report a street light out?

Call 620-252-6186 to report a street light out.

6. Why do I have trouble getting a call through during a power outage?

When you're calling to report an outage, hundreds of other people may be trying to do the same. Please be patient, we will answer your call as soon as possible. Remember the number to call to report an outage is (620) 252-6180. Please have your name, address and/or pole number ready for the dispatcher.

7. Why can't you tell me specifically when my power will be restored?

Unless the cause and extent of an outage are obvious, it takes us some time to determine the extent of the damage and outage. The problems are also compounded during winter storms when access can be limited. Our priority is simply to get your power back on, and not to guess about the time frame it may happen.

8. My neighbors have power - why don't I?

Sometimes there's a blown fuse in a transformer or damage done to the line servicing your home. We also may have to isolate a small section of the line to work on a problem, even while power has been restored to other parts of the same line.

9. Do certain customers get priority in having power restored after an outage?

Generally, no. We start with the biggest problems and work our way down. Depending on the extent of the outage emergency service providers, such as police and fire departments as well as medical facilities take precedent. We also make special efforts to customers on life support.

10. Why does it take so long to get power back?

During major outages that affect many areas of the city and surrounding area, we have to attack all the problems methodically and make sure we're doing it in a safe manner. The time it takes to repair problems is directly related to the extent of the damage.

11. Why can't you prevent outages from occurring in the first place?

We do our best during non-emergency time to maintain and upgrade our entire electric system. A well maintained system will prevent some outages but it cannot prevent all outages.

12. Why don't you just bury all power lines, or at least put them underground in the areas most prone to outages?

Underground power lines cost up to 3 times as much to install as overhead lines. Because of larger stretches of lines in rural areas, where outages most frequently occur, it would cost customers too much to put in underground service. Underground lines also have unique maintenance problems, so installing them doesn't make the customers immune to outages.

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Engineering

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1. How do I find out who owns a piece of property?

Contact the Montgomery County Register of Deeds office at 620-330-1140.
Montgomery County Parcel Search

2. How do I find out if my home is in the flood plain?

Contact the Engineering Department at 620-252-6127. Flood plain map

3. Do I need a demolition permit to tear down a structure?

Yes, demolition permits are $25 and are available at the Engineering Department located in City Hall, at 102 West Seventh Street.

4. Who is responsible for sidewalk repair?

The property owner is responsible for the upkeep and repair of sidewalks adjoining their property.

5. Where can I locate a list of licensed contractors, electricians or plumbers?

View lists of licensed contractors, electricians & plumbers

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Explorers Post 2104

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1. What is the age limit to participate in the Explorers Program?

Participants must be between the ages of 14 and 20.

2. What is the criteria to participate in the program?

Those interested must fill out an application, maintain a C average in school and have no criminal history. Explorers Application

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Finance

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1. What is the sales tax rate for the City of Coffeyville?

The sales tax rate for Coffeyville is 9.3%.

2. How is the sales tax broken down?

Of the collected sales tax, 6.3% is for the state. The remaining 3% is the City’s portion:

• 0.5% for general fund
  
• 0.5% for education
  
• 0.5% for hospital improvements
  
• 0.5% for capital improvements / capital equipment
  
• 0.5% for transportation / wastewater improvements
  
• 0.5% for street improvements

3. How are property taxes calculated?

Property tax rates are based on mills and are assessed through a mill levy. One mill is equivalent to one dollar for every thousand dollars of assessed property value. To calculate your estimated property tax bill, you need to know the approximate appraised value of your property, which you can find out from Montgomery County Parcels. The total value of the house is then multiplied by 11.5% for residential property, or 25% for commercial / industrial property to determine the assessed property value. Montgomery County Parcels

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Fire Department

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1. Why do I see fire hydrants running?

We test hydrants annually as required by the ISO.

2. How often are the storm sirens tested?

Storm sirens are activated every day at 12:00 noon. They are specifically tested for tornado warnings annually during Severe Weather Awareness Week. Dates and times of this tornado drill are set by the National Weather Service.

3. If the storm siren in my neighborhood is not working, who do I call?

You can call the Fire Department at 620-252-6148 and we will relay the information to the Electric Department.

4. What is the City's policy for sounding the storm sirens?

The storm sirens will be sounded when a tornado is indicated on radar, southern Montgomery county is placed under a tornado warning or when a tornado has been sighted and confirmed by a trained weather spotter within a 30 mile radius of Coffeyville and is traveling in a path toward the City.

An all-clear siren is not sounded. This alleviates the confusion for citizens wondering if it is another warning or an all-clear signal.

5. Are there any public storm shelters?

Yes the shelters are
A. City Hall 7th & Walnut Handicap Accessible
B. CRMC 4th & Buckeye Handicap Accessible
(basement)
C. Community Elementary 4th & Cline Handicap Accessible
(the multipurpose room)
D. Field Kindley 1110 W. 8th
(enter through the North side gymnasium doors)
E. First Assembly of God 1504 W. 8th
F. First Church of God 5th & Cline
G. St. Pauls Lutheran Church 506 W. 9th

6. How do I dispose of hazardous waste materials?

There is a Household Chemical and Waste Division that serves Montgomery County residents. It is open on the 3rd Wednesday of each month and located at 114 N. Wald in Independence. Contact 620-331-4139 for more information. Annually, Household Waste Division will hold a Household Hazardous Waste Collection day in Coffeyville.

7. What type of fire extinguisher do I need for my Home?

The best all purpose extinguisher is the combination “ABC extinguisher.” ABC is the acronym for an extinguisher certified for A, B and C fires. A is for common fuels like wood and paper, B is for flammable liquids and C is for energized electrical fires.

8. I live outside the City limits, will CFD respond to my house?

If you live within five miles of the Fire Department at 701 S. Walnut or are located within the City’s Industrial Park, the Fire Department will be the first responder to a fire at your location if you have a fire contract.

9. What is the City of Coffeyville's ISO rating?

The ISO rating for the City of Coffeyville is 3.

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General

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1. How can I access the City's ADA plan?

The City's ADA plan is available to download. City of Coffeyville ADA Transition Plan

2. Does the City of Coffeyville have a schedule of all fees?

The City's Fee Schedule is available for download. City of Coffeyville Fee Schedule

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Hillcrest Golf Course

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1. Does the golf course offer memberships?

Yes, annual memberships are available at Hillcrest Golf Course. Memberships

2. Does the golf course offer lessons?

At the present time, there are no lessons being offered.

3. Are there any discounts available?

Yes, 10 play punch cards are available:

• 10 rounds of 18 holes is $150
  
• 10 rounds of 9 holes is $100

A punch card for 10 large baskets of balls for the driving range is $40. All punch cards are available for purchase in the Hillcrest Golf Course Club House.

4. When is the Club House/Pro Shop open?

The Club House is open 8 a.m. to dusk everyday except Monday when it opens at noon.

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Housing

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1. Where can I find a list of houses the City has for sale?

Select the following link for a list of houses the City has for sale. Houses for Sale

2. Who do I contact about the houses the City has for sale?

Contact the Housing Authority director at 620-252-6130.

3. Where do I get an application for the Neighborhood Revitalization Program?

Applications are available in the City inspector’s office located in the Engineering Department at City Hall or can be downloaded from the Neighborhood Revitalization Program webpage.

4. Does the City currently have funds to assist residents with repairing their homes?

No, at the present time, the City does not have any funds available.

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Human Resources

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1. How do I find out what job openings the City has?

Open positions are posted at the following website. Kansas HRePartners

2. How do I apply for a job with the City?

Go to the Kansas HRePartners website listed below and select the Type of Job of Community link to find all available positions. Kansas HRePartners

3. How long does the City keep a resume on file?

Applications are specific to a certain position. Applicants would need to apply for each position that is of interest as it opens.

4. What is the City residency requirement?

Employees must live within the USD 445 boundaries and must maintain this residency throughout their entire employment. Applications that are hired are given six months to relocate within residency boundary.

5. What is the hiring process?

A number of positions with the City of Coffeyville require an initial written test. Applicants are notified of testing date and must participate in testing for application to be considered further. Interviews are not automatic. If you are selected for an interview, you will be contacted by phone to schedule an interview. This time may vary depending on department needs and priorities but is usually within three weeks after the deadline date. The next steps in the employment process will be explained during the interview.

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Municipal Court

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1. What methods of payment are available to pay fines?

Fines may be paid in person using cash, personal check, money order, cashier’s check or credit card from 8:30 a.m. to 4:30 p.m. Monday – Friday. Fines may be paid in by mail using personal check, money order, cashier’s check.

2. Where do I pay a ticket?

Tickets can be paid in person in the Court Clerk’s Office, 1st floor, City Hall, 102 West Seventh Street or by mail to P. O. Box 1629, Coffeyville, KS 67337.

3. What happens when people don’t show up for court?

When people fail to come to Municipal Court after promising to appear, a warrant is issued for their arrest and they will be put in the City jail until they post bond. People who attend court and are assessed a fine can also be put in jail if they fail to pay the fine or if they fail to make the payments they agreed to pay while at court.

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Open Records

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1. Who do I contact for an Open Records Request?

Contact the City Clerk's Office at 620-252-6108 or Email the City Clerk.

2. How do I submit an open records request?

Please fill out and submit the Open Request Form.

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Parks & Recreation

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1. Can I reserve a space at the campground?

No, all camping spaces are available on a first-come basis.

2. Do you have 50-amp plugs at the campground?

Yes, there are some 50-amp plugs available in The Woods, and all the spaces are 50-amp in Rivercrest.

3. Is cable TV available at the park?

No, cable TV is not available.

4. Is high speed internet available?

Yes, high speed internet is available; $5/day; $15/week and $40/month.

5. Are there any buildings in Walter Johnson Park available to rent?

Yes, the Ron Stevenson building and the City Rec Building can be rented. To reserve the City Rec Building, contact the Rec Center at 620-251-5910. Contact the City Clerk's Office at 620-252-6108 to reserve the Ron Stevenson Building

6. Is there a dump station near the campground?

Yes, a dump station is located just north of The Woods Campground.

7. Are laundry facilities available?

No, laundry facilities are not available at the park, however, there are two self-service laundromats within convenient driving distance of the campground.

8. Are there any building in Pfister Park available to rent?

Yes, Oakcrest Lodge is available to rent. Contact the City Clerk's office to reserve Oakcrest.

9. Can you reserve the picnic shelters at Pfister or Walter Johnson Parks?

No, the picnic shelters are available on first come basis.

10. Are dogs allowed in the parks?

Yes, dogs are allowed so long as they are kept on a leash.

11. Can you fish in LeClere Lake?

Yes, fishing is available year around at LeClere Lake. In the winter, the lake is stocked with trout. Trout permits are no longer required, however, those fishing must have a Kansas fishing license if required by the State.

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Planning & Zoning

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1. How long does it take to get property rezoned?

Generally it will take 75 to 90 days to process a rezoning application from the date the application is turned in. The variation in the time is dependent upon the Planning Commission and City Commission scheduled meeting dates.

2. Can I operate a business in my home?

Yes, you can operate a business in your home under certain conditions. You must also apply for a Home Occupation Permit and appear at a public hearing before the Planning Commission.

3. Can I put up a carport in front of my house?

No, under most circumstances you may not. However, depending on the location of the house on the property and the zoning classification of the property in question, it may be acceptable. It may be possible with a variance application and public hearing before the Board of Zoning Appeals.

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Police Department

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1. How do I make a police report?

Contact the Police Department 24 hours a day, seven days a week by phone at 620-252-6160. Dial 9-1-1 for emergencies. You may also visit the Police Department located at 102 West Seventh Street. Public entry is via the east door.

2. How do I get a police report?

Send a police report request via email. You may also submit a request by phone at 620-252-6122 or fax requests to 620-252-6118. To make a request in person, go to the southeast administration area of the Police Department from 8:30 am to 4:30 pm, Monday through Friday (we are closed on holidays).

Please allow sufficient time for report to be prepared following the incident. Send an email to determine if it is available.

3. What is the charge for police reports?

An accident report costs $5 to obtain, and an offense report is $1.50.

4. If I am involved in an accident do I have to make a report?

Yes, a police report is required to be made unless the accident is on private property.

5. I locked my keys in the car; will an officer unlock the vehicle?

No, CPD does not unlock vehicles.

6. Where do I go to get my vehicle inspected?

Vehicles can be inspected by CPD 24/7; bring the vehicle to the Police Department and come into Dispatch to request an inspection. Bring the title to the vehicle and drivers license. The cost for the inspection is $10.

7. If I call 911 from my cell phone, will the call go to Coffeyville?

No, all 911 calls from cell phones will go to the Independence Police Department who will route the call CPD.

8. Where do I go to pay a traffic ticket?

Traffic tickets for the City of Coffeyville can be paid in the Municipal Court Clerk’s Office, City Hall, Room 102A between the hours of 8:30 a.m. and 4:30 p.m.

9. What are the curfew hours for juveniles?

11 p.m. on Sunday, Monday, Tuesday, Wednesday or Thursday until 6 a.m. of the following day; and 12:01 a.m. util 6 a.m. on any Saturday or Sunday.
Curfew Hours

10. What are the job requirements for CPD?

To work for CPD, you need to be 21 years of age, have a high school diploma and pass all entry exams including a drug screen.

11. I applied for a position with CPD. Where do I follow up?

All City of Coffeyville jobs are handled through the Human Resource Director.

12. I’m interested in the Explorers program; who do I contact?

Call 620-252-6160 for more information on the Explorers program.

13. Where can I get a copy of CPD laws or ordinances?

The City of Coffeyville has adopted the Standard Traffic Ordinance and Uniform Public Offense Code for Kansas Cities. 2011 STO & 2011 UPOC

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Public Services

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1. How do I report a pothole?

To report a pothole, please use our Citizen Request Tracker. Request Tracker

2. What are the snow routes?

Please review the following map for City snow routes. Map of Snow Routes

3. Does the City clear access to driveways during snow removal?

No, it is impossible to clear the access to each and every driveway in the City. During snow removal, the streets are cleared from the center of the street out, and depending on the amount of snow, this may cause an accumulation of snow at the end of a driveway.

4. Is the City responsible for damage to mailboxes during snow removal?

If a snow plow comes in direct contact with a mailbox, the City is responsible. If a mailbox is damaged due to the weight of the snow during snow removal, the City is not responsible for damage.

5. What are the hours of the Tree Dump?

During Daylight Savings Time, the Tree Dump is open from 3:00 to 6:00 pm on Thursday and Friday, from 8:00 am - 4:-00 pm on Saturday and from 12:00 noon to 4:00 pm on Sunday.

The rest of the year, the Tree Dump is open from 2:00 to 5:00 pm on Thursday and Friday, from 8:00 am to 4:00 pm on Saturday and from 12:00 noon to 4:00 pm on Sunday.

6. When can you fish for trout at LeClere Lake?

The trout season is November 15 through April 30.

7. When do they put the trout in?

LeClere Lake is stocked two times each year in November and January.

8. Do I need a special permit to catch trout at LeClere Lake?

Permits are no longer required to fish for trout in LeClere Lake. If you are required to have a fishing license from the State of Kansas, a license is required.

9. Can we borrow cones and/or barricades for tree removal or a block party?

Yes, cones can be borrowed. They must be picked up at the Public Service Department; a form is signed listing check-out and check-in dates and stating the borrower is responsible for replacement if lost or damaged.

10. Can we pick up any of the rocks west of Veterans Stadium?

Yes, in order to get any of the rocks, a release form must be filled out at the Public Service Department.

11. Where can I take items besides brush to be dumped?

Call Waste Connections to schedule a bulky item pickup. 1-877-336-3161

12. Who do I call to report a street sign damaged, missing or found?

Call Public Service at 620-252-6153.

13. Does the City of Coffeyville have an official truck route?

Yes, there are seven specific truck routes in the City of Coffeyville.
Route 1 - Lewark Street from 4th to 11th
Route 2 - Central from Home to 8th and Hickman from 8th to 11th
Route 3 - Buckeye from 11th to 14th and 14th from Buckeye to Walnut
Route 4 - Spruce from 14th to Eldridge and Eldridge from Spruce to Walnut
Route 5 - 1st from Central to Sunflower and Sunflower from 4th to north city limits
Route 6 - Patterson from 8th to 11th; 8th from Patterson to Spring; Spring from 4th to 8th and 4th from Spring to Northeast
Route 7 - All of Highways 166 and 169
City Truck Route Map

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Stormwater

Show All Answers

1. What is the stormwater charge on my utility bill?

When the Stormwater Utility was created in 2006, a monthly fee was also established to be included on utility bills. The current fee is:
Residential - $3.50/month
Non-residential - $10.00/month
The stormwater fee was established as a stormwater pollution prevention fee to fund implementation of the requirements of the new federal regulations and to institute best management practices to reduce water pollution.

2. Who do I call to report suspected stormwater pollution?

Call the stormwater hot line at 620-252-6150.

3. What types of pollutants are found in businesses?

At industrial sites, we need to be concerned about chemical spills that contain toxic substances, smoke stacks that spew emissions and uncovered or unprotected outdoor storage or waste areas that can contribute pollutants to storm water runoff. Best management practices include:
• Wash vehicles or equipment in wash bays hooked up to the sanitary sewer. Don't wash off detergents, oils and greases into streets or storm rains.
• Divert rainfall runoff from fueling islands by building a canopy or cover over them.
• Waste and processed water of any type must be discharged to the sanitary sewer.
• Hosing off pavements wash pollutants into storm drains that lead straight to the river.

4. What can be done to avoid storm water pollution?

• Don't litter
• Don't dump anything except water into a storm drain
• Take all unwanted paint, chemicals, cleaners, fuels, pesticides and hazardous waste to the appropriate Household Hazardous Waste Facility
• Never pour household products such as cleansers, beauty products, used motor oil and other auto fluids, paint, lawn care or household chemicals on the ground or in a storm drain
• Do not pour any of the products listed above down the sink or flush them down the toilet.
• Use non-toxic alternatives to home cleaning chemicals
• Do not buy more household cleaner or other chemicals than you need for a particular job
• Read and follow directions on the use of household chemicals and disposal of containers
• Sweep driveways and patios clean instead of hosing them down
• Check for leaky faucets and turn off the water when brushing teeth to conserve water
• Buy products with less packaging whenever possible
• Clean up after your pet before it rains
• Adequately contain curbside trash so it doesn't leak, fall over or blow around
• Preserve established trees in the yard and neighborhood
• Don't overuse fertilizers and pesticides if you choose to use them
• Plant trees, shrubs and ground covers that filter pollutants and reduce stormwater runoff
• Do not cut the grass too short; adjust the lawnmower to the proper height to reduce runoff from laws
• Plant native vegetation and or plants that require little or no fertilizer
• Do not overwater plants and lawn. Make sure water doesn't wash over streets and sidewalks
• Recycle yard debris, or use it to make compost, instead of raking it into streets where it can wash into storm sewers
• Repair vehicle or equipment leaks
• Recycle used motor oil
• When washing the car, park it on the grass instead of in the driveway or go use a covered carwash station

5. Why was a Stormwater Utility implemented?

On November 14, 2006, Charter Ordinance No. 26 was adopted by the Board of Commissioners establishing a Stormwater Utility in Coffeyville. The Kansas Department of Health and Environment issued a National Pollutant Discharge Elimination System (NPDES) permit to the City effective October 1, 2004, for discharge of stormwater from our Municipal Separate Storm Sewer System to the waters of the United States. This permit was issued as required by the EPA Stormwater Phase 2 Rule, which applies to municipalities with a population greater than 10,000. Phase 1 went into effect in 1990 and applied to municipalities with a population greater than 100,000.

6. Who do I call to report suspected stormwater pollution?

Call the Stormwater Hotline at 620-252-6150.

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Trash

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1. What do I do if I am handicapped and unable to get a polycart to the curb?

You may request pick-up service at your house if you are handicapped and physically unable to get the polycart to the curb. For more details, please contact customer service at 620-252-6124.

2. What happens if I have extra trash?

The occasional extra bag will be picked up. If there is always extra trash next to the polycart, you will need to contact 620-252-6124 to order an additional polycart.

3. Who is responsible for the polycart?

The polycarts are the property of Waste Connections and will be maintained and replaced at no cost to the resident, except for damage due to negligence or abuse. Residents are required to pay for replacement of any cart if the damage is due to negligence or abuse.

4. What do I do with the polycart if I move?

The polycart stays with the house; do not take it with you when you move.

5. I haul my own trash off. Will I still be required to have trash service?

Yes, every dwelling receiving city water, sewer or electric service will receive a polycart and will be billed for the service.

6. I own a house that is currently vacant but the utilities are on. Will I be billed for the service?

Yes, every residential dwelling in the city limits receiving city water, sewer or electric service will receive a polycart and be billed for the service. An affidavit to exempt vacant or unoccupied dwellings that still have utilities from the trash service can be provided to the Customer Service Office at City Hall.
Vacant dwelling trash form

7. What happens if the trucks cannot run due to bad weather?

In the event of snowfall or ice that prevents the trucks from running in a safe and reasonable manner, the pick up will be moved to the next day using Saturday to get back on schedule.

8. What day will my trash be picked up?

Your trash will be picked up as designated on the trash pick up map.

9. Who do I call if my trash is not picked up?

Contact Waste Connections – 1-877-336-3161

10. When will my trash get picked up after a holiday?

Reesidential trash service will not run on Thanksgiving, Christmas or New Years Day. Trash service those weeks will run one day late using Saturday as a catch-up day. Trash will be picked up as scheduled on Memorial Day, 4th of July and Labor Day.

11. Do seniors get a special rate for trash service?

Yes, if the head of household is 62 or older and the dwelling is not occupied by anyone other than a spouse or temporary guests, you will qualify for the senior trash rate of $12. Senior trash rate form

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Utilities

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1. When is my utility bill due?

There are three billing cycles:

• Bills with account numbers beginning with 4-19 are due on the 5th of each month
  
• Bills with account numbers beginning with 20-37 are due on the 15th of each month
  
• Bills with account numbers beginning with 38-68 are due on the 25th of each month

2. What is the PCA?

PCA stands for power cost adjustment. A PCA is an adjustment made on your electric bill which either goes up or down each month. The PCA is dependent upon what the true cost of power is when bought from the Grand River Dam Authority or produced at our power plant.

3. Why is a power cost adjustment (PCA) necessary?

As energy costs fluctuate, the PCA is a way to reflect changes in the cost of power without completely restructuring the City’s existing rate schedules. The concept is that as the cost of purchasing electricity changes, the retail charge for electricity should change accordingly.

One way to think about PCA is to compare it to the cost of gasoline for your car. Even though your monthly car payment hasn’t gone up, the car you drive is costing more to operate now because just as electricity prices have risen, so have gasoline prices at the pump (the PCA). The PCA is a pass-through charge that is unknown from one month to another just as gasoline prices are unknown from month to month.

4. My house is vacant; however, I am keeping the utilities on. Can I have the trash discontinued?

Yes, you may fill out a form to exempt the property from trash service at the Customer Service Office.
Vacant dwelling trash form

5. Do seniors get a special rate for trash service?

Yes, if the head of household is 62 or older and the dwelling is not occupied by anyone other than a spouse or temporary guests, you will qualify for the senior trash rate of $12. Senior trash rate form

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Wastewater

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1. Who do I call if I have a sewer line problem?

Contact customer service at 620-252-6124 or Water / Wastewater Distribution at 620-252-6139. For calling after hours, contact 620-252-6150.

2. Where does the water go after it goes down the drain or is flushed?

The water goes into the sanitary sewer system to the wastewater treatment plant.

3. Where does the treated water go after it leaves the wastewater treatment plant?

The water is released into the Verdigris River.

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Water

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1. Who do I call to locate my water meter?

Contact customer service at 620-252-6124, or Water Distribution at 620-252-6139. For calls after hours, please contact 620-252-6150.

2. Who do I call to report a water leak?

Contact customer service at 620-252-6124, or Water Distribution at 620-252-6139. For calls after hours, please contact 620-252-6150.

3. What do I do if I don’t have any water pressure?

First, check to see if you have a leak. If not, contact Customer Service at 620-252-6124, or Water Distribution at 620-252-6139. For calls after hours, please contact 620-252-6150.

4. What phone number do I call for after hour and weekend emergencies?

Contact 620-252-6150 for after hour emergencies.

5. What causes the water to be cloudy or murky?

Temperature changes cause the water to be cloudy or murky or there may be a leak in the water system.

6. Can I fill up my swimming pool without paying the sewer charge?

No, water used for swimming pools will include the sewer charge.

7. Why are fire hydrants painted different colors?

They are painted different colors according to the water flow.