Customer Service

The Utility Department's customer service office provides one-stop service for electric, water, sewer and trash service for the City of Coffeyville service area.

Making Utility Payments

There are numerous methods available to pay your utility bill.


The address to mail your utility bill is P. O. Box 1629, Coffeyville, KS 67337.

In Person

The Customer Service Office is located at 102 W 7th Street. The lobby hours are 8 a.m. to 4 p.m. Monday-Friday. The drive-thru, for payments only, is open 8 a.m. to 5 p.m. Monday-Friday.

Online Bill Pay

Online payments can be made immediately or they can be scheduled.  Click Online Bill Pay and then "Utility Billing" where you will log in to your account.  Click "Pay Account" to schedule a payment or pay now.  

Commercial accounts are unable to access online payments.

Automatic Bill Pay

To sign up for utilities to be automatically paid by your bank, download the authorization application (PDF), fill out, sign and return with a voided check to the Customer Service Office at 102 W 7th Street or mail to P. O. Box 1629, Coffeyville, KS  67337.

Credit and Debit Cards

The City of Coffeyville will accept credit/debit cards for payment transaction.  Utility payments can be made over the phone by calling 620-252-6100. 

  • Visa, Mastercard and Discover are accepted.
  • Payments are limited to $1,000.
  • Effective 01/01/2018, a 1.75% surcharge will apply to all debit and credit card payments.

Drop Boxes

Two convenient drop boxes are located at the Customer Service Center at 102 W. 7th Street to pay your utility bills. The drop box is on the north side of City Hall. The other, also on the north side of City Hall, is in the drive-through lane on the building.

Processing of Payments

Payments placed in the box prior to 4 p.m. are processed the same business day. Payments placed in the box after 4 p.m. are processed the next business day.

Average Monthly Payment Plan
The City of Coffeyville offers an Average Monthly Payment Plan to help minimize the seasonal variations customers may experience with their utility bills.

Paperless Billing
The City of Coffeyville offers paperless billing. Utility bills are sent to an email inbox as soon as they are calculated.

Cold Weather Rule

After Hours Emergency Numbers

Electric - 620-252-6180

Water - 620-252-6150