- Customer Service
- Utility Billing
The City of Coffeyville is divided into three billing cycles - the 5th, 15th and 25th of each month. Your property location within the city determines your billing cycle. Bills are delinquent if not paid by the due date as shown on the utility bill.
Once an account is delinquent, a 5% charge is added to the account and a late notice is mailed. The new notice allows 15 additional days to pay the balance due otherwise service will be disconnected. Once service is disconnected, a $25 reconnection charge per disconnected service is required to be paid, in addition to the original bill and late charge, before service is reconnected.
Late Notice & Cutoff Procedures
The City makes 4 attempts to collect a utility bill before services are disconnected:
- 1st attempt: Utility bill
- 2nd attempt: Late notice
- 3rd attempt: 2nd utility bill which indicates a past due balance
- 4th attempt: Courtesy phone call day before disconnect
Late notices will advise the disconnect date for services; this will be the only paper notice received.
As a courtesy to customers, the City sends out automated phone calls the day before services are disconnected. In order for these phone calls to be effective, it is important the City have the current phone number for the account holder on file. To update the contact information, call 620-252-6100..
If you have a complaint about your utility bill, please fill out and return the citizen complaint form. Copies of the form are also available in the Customer Service Office at 102 West 7th.