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Coffeyville Spotlight

Posted on: May 22, 2023

Cycle 1 Utility Accounts

City of Coffeyville Customer Service Department

Cycle 1 Utility Accounts:     (Electric) Accounts Beginning 04 through 19 

The Customer Service Department discovered an error in our cycle 1 billing for electric customers after billing statements were issued. The monthly Power Cost Adjustment (PCA) was incorrectly input into the billing system, at a rate of $0.07144/kWh, rather than the correct PCA for the month of April, which was calculated at a rate of $0.0054/kWh.

We apologize for our error and will be issuing impacted customers new corrected billing statements. The corrected billing statements will have an extended due date of June 15, 2023. 

Again, we sincerely apologize for this human error, and will be implementing processes to better prevent such mistakes in the future.

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