FAQs • Coffeyville, KS • CivicEngage

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I own a house that is currently vacant but the utilities are on. Will I be billed for the service?: Yes, every residential dwelling in the city limits receiving city water, sewer or electric service will receive a polycart and be billed for the service. An affidavit to exempt vacant or unoccupied dwellings that still have utilities from the trash service can be filled out at the Customer Service Office.
Vacant dwelling trash form

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Trash

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1. What do I do if I am handicapped and unable to get a polycart to the curb?: You may request pick-up service at your house if you are handicapped and physically unable to get the polycart to the curb. For more details, please contact customer service at 620-252-6100.

2. Can I get another polycart?: Contact 620-252-6100 to order an additional polycart. The fee for additional polycarts is $7.32 per cart per month.

3. Who is responsible for the polycart?: The polycarts are the property of Republic Services and will be maintained and replaced at no cost to the resident, except for damage due to negligence or abuse. Residents are required to pay for replacement of any cart if the damage is due to negligence or abuse.

4. What do I do with the polycart if I move?: The polycart stays with the house; do not take it with you when you move.

5. I haul my own trash off. Will I still be required to have trash service?: Yes, every dwelling receiving city water, sewer or electric service will receive a polycart and will be billed for the service.

6. What happens if the trucks cannot run due to bad weather?: In the event of snowfall or ice that prevents the trucks from running in a safe and reasonable manner, the pick up will be moved to the next day using Saturday to get back on schedule.

7. I own a house that is currently vacant but the utilities are on. Will I be billed for the service?: Yes, every residential dwelling in the city limits receiving city water, sewer or electric service will receive a polycart and be billed for the service. An affidavit to exempt vacant or unoccupied dwellings that still have utilities from the trash service can be filled out at the Customer Service Office.
Vacant dwelling trash form

8. Who do I call if my trash is not picked up?: Contact Republic Services - 1-800-627-1717

9. When will my trash get picked up after a holiday?: Reesidential trash service will not run on New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Trash service those weeks will run one day late using Saturday as a catch-up day.

10. Do seniors get a special rate for trash service?: Yes, if the head of household is 62 or older and the dwelling is not occupied by anyone other than a spouse or temporary guests, you will qualify for the senior trash rate of $12.25.
Senior trash rate form