Show All Answers

1. What number do I call for the Coffeyville Connection help desk?

620-252-6090

2. How do I sign up to get Coffeyville Wireless in the rural area?

Call 620-252-6117 to schedule a site survey or fill out the site survey form. If you are in the Coffeyville wireless service area, a site survey will be conducted to determine if you are able to get a signal from one of the towers located at Veterans Memorial Stadium and Southern Hills.

3. What is the service area?

Coffeyville Connection provides wireless service in a five-mile area around Coffeyville provided you can get a good signal from one of two towers located at Veterans Memorial Stadium and Southern Hills. Coffeyville Connection is available through the City of Coffeyville where good signals exist. If you are able to get a signal it will show up as an available network on your wireless device as Coffeyville Connection.

4. When are site surveys conducted for the rural service?

Site surveys are conducted from late spring to early fall when all the trees are fully leafed out.

5. How do I know if I can get Coffeyville Connection WiFi at my house?

If you have a WiFi enabled device - laptop, smartphone, tablet, etc., check your list of available wireless networks to see if Coffeyville Connections is listed.

6. Is traffic on Coffeyville Connection secure?

Yes, traffic on the WiFi network is secure.

7. Will I be able to use the WiFi connection anywhere in Coffeyville?

Yes! You will be able to take your WiFi enabled device - laptop, smartphone, tablet, etc. - anywhere in town where a good signal exists and use the Coffeyville Connection WiFi service.

8. Are there any wireless hot spots available in Coffeyville?

Downtown Coffeyville is a hot spot area.

9. Are there any data caps or limits placed on the Internet service.

There are different packages available. The in town service begins at $10 month for up to 1 Mbps to $40 for up to 5 Mbps. The rural packages begin at $39.95 for up to 1.5 Mbps to $99.95 for up to 10 Mbps.